By selecting and paying for the chosen service, the client enters into a contractual relationship with the selected therapist, and not with the platform owner.
The platform owner does not provide services but exclusively mediates between clients and therapists, whom it promotes on its platform. The therapist specifically authorizes the platform owner to collect payments from clients for the provided services on behalf of and for the account of the therapist.
The price of the service, displayed on each therapist's profile, is determined by the therapist themselves.
The platform owner cannot be held responsible for the quality of the service provided by the therapist nor for any damage resulting from its use.
The platform owner checks whether the therapist operates legally and possesses all necessary permits and legal approvals required to provide the services offered through the platform, but is not legally responsible for their validity.
The client releases the platform owner from all liability and responsibility for any claims, actions, losses, or damages resulting from or related to the use of the therapist's service on this platform.
If the client cancels a scheduled session less than 4 (four) days before the scheduled date or fails to contact the therapist at the scheduled time due to their own fault, they lose the right to a refund. If the client cancels at least 4 (four) days before the scheduled date, they are entitled to a refund, minus 16% of the paid amount as a refund processing fee.
If the client does not receive the selected and paid service from the therapist at the scheduled time due to the therapist's fault, the client must immediately notify the platform owner by email, and the therapist is obliged to provide the service at another time agreed directly with the client. If the therapist fails to provide the service even at the rescheduled time, the client is entitled to a full refund.
The platform owner in no way has insight into the sessions held by therapists with clients nor does it monitor the communication that takes place during these sessions.
The psychotherapists presented on the platform have obtained or are currently obtaining psychotherapy licenses in psychotherapy modalities approved by national associations in their countries.
The platform owner retains copyright on all own content (texts, images, video and audio recordings, databases, and programming code).
It is forbidden to use any part of the site, images, parts, or texts in whole for commercial, educational, or any other purposes, except for personal use. To use information from the platform for other purposes, the consent of the platform owner is required.
Unauthorized use of any part of the platform without the permission of the copyright owner (platform owner, associates, users, etc.) is considered a copyright infringement and is subject to legal action.
If you notice such a violation, please report it to us immediately so that we can take appropriate action. The platform owner is not responsible for any copyright infringement, but will take appropriate measures if such a violation is found.
We provide users with content in good faith. All visitors have the right to use the platform's content as long as they do not violate the terms of use.
The platform consists of various content (own, content from associates, partners and advertisers, free content, paid content, comments from visitors, and links to external sites). You use all content on the platform at your own risk, and the platform owner cannot be held responsible for any damage resulting from its use.
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